Retail · 1000+ employees · APAC
6% lower labour cost across 180 stores
Northwind Traders
6%
labour cost reduction
180
stores standardised
98%
announcement read rate
Northwind Traders operates 180 stores with highly variable foot traffic and a largely casual workforce.
Demand-based roster templates and a live wage-to-revenue indicator gave store managers immediate feedback while planning.
Head office announcements with mandatory acknowledgement replaced a noticeboard process nobody trusted.
“Store managers see their wage ratio while they build the roster. Labour cost dropped 6% without cutting service.”