Troubleshooting GPS clock-in issues

First, confirm location permission is set to 'Always' or 'While using the app' on the device.

Check the geofence radius for the site. Dense urban areas or large yards may need a radius of 150–250 metres.

If the device is offline, the app records the clock-in locally with a timestamp and GPS fix, then syncs when connectivity returns.

Administrators can always add a manual entry, which is flagged in reporting as manager-adjusted.